Refund policy

Cancellations, returns and refunds

This policy applies to online orders placed at intersectional.co.uk. It does not affect your statutory rights.

Your 14-day right to cancel

You can cancel your order for any reason, without giving a reason, from the moment you place it until the end of 14 days after the day you (or someone you nominate, other than the carrier) receive the goods. If an order arrives in more than one delivery, the 14 days run from the day you receive the last item.

To cancel, tell us clearly by emailing info@euk.one with your name and order number. You do not need our approval before you cancel.

A further 14 days to send items back

After you tell us you are cancelling, you then have a further 14 days to send the items back to us. We will reply by email with the address to send them to and how return postage works.

You can handle the items as you would in a shop to check their size, look and quality. If items have been handled beyond what is needed to check them, we may reduce your refund to reflect any loss in value, as the law allows.

Refunds

We will refund the price you paid, including the cost of standard delivery. If you chose a more expensive delivery option, we do not have to refund the extra above our least expensive standard delivery.

We will refund you without undue delay and no later than 14 days after we receive the items back, or after you give us proof that you have sent them, whichever is earlier. Refunds go back to your original payment method, and we never charge a fee for processing a refund. Your bank or card provider may take a little longer to show the refund.

Faulty, damaged or wrong items

Please check your order when it arrives and contact us at info@euk.one as soon as possible if anything is faulty, damaged, not as described or not what you ordered, so we can put it right. These rights are separate from your 14-day right to cancel and do not end when the cancellation period ends. Sale items have the same legal protections.

Exchanges

If you would like a different size or design, the quickest way is to cancel and return the item using the steps above, then place a new order for the item you want.

Questions

For any question about cancelling, returning or a refund, email info@euk.one.

Last updated: 9 November 2026